Wu-Tang Clan | privacy

WTC Merch Privacy Policy

Last Updated: March 5th, 2024

Welcome to Wu‑Tang Clan! WTC Merch, LLC (“WTC,” “us,” “we,” or “our”) respects the privacy of individuals who visit our website at https://www.thewutangclan.com/ (the “Site”), or access any other websites, mobile applications, pages, features, or content owned and operated by us that direct to this Privacy Policy (collectively, including the Site, the “Services”). This Privacy Policy explains how we collect, use, share your personal information, the rights and choices you may have with respect to your personal information, and how to assert those rights.

By accessing, visiting or using our Services, you acknowledge this Privacy Policy and agree to our Terms and Conditions, available at https://www.thewutangclan.com/terms/. If you are not comfortable with any part of this Privacy Policy or do not agree with the Terms and Conditions, please immediately discontinue your access or use of our Services.

We may make changes to this Privacy Policy from time to time. Please review the “Last Updated” date at the top of this page to determine when this Privacy Policy was last updated. Any changes to this Privacy Policy will become effective on the “Last Updated” date indicated above. If we make material changes to this Privacy Policy, then we will notify users by posting a notice on our website and/or via email or by other means as required by law. Your choices and rights under each scenario are explained in more detail below. Click on "Learn More" under each icon for more information or scroll down to read the full policy.

What Information We Have & Where We Get It

We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media.

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How We Use Your Information & Why

We collect and use your information for lots of reasons such as helping you get into the shows you love, sharing news, for marketing and as otherwise required by law.

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Who We Share Your Data With & Why

We may share your information with the event providers as well as other third parties associated with the service provided.

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Your Choices & Rights

Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.

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Looking After Your Information

We take steps to try to make sure your information is protected and to delete it securely when we no longer need it.

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Contact Us

If you have any questions or feedback about this notice, or how we handle your information, get in touch with us.

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1. What Information We Have & Where We Get It

We collect certain personal information when you use our Services. Personal information is typically data that identifies an individual or relates to an identifiable individual. The personal information that we collect depends on your interactions with us and the choices you make.

Information You Voluntarily Provide. The types of personal information that we or third-party service providers who assist us (in providing, maintaining, and operating our Services) may collect from you include:

  • Account Registration. We may collect information relating to the creation of an account, such as your first and last name and email address.
  • Order Placement. We may collect your personal information when you place an order through our Services, including, for example, your first and last name, delivery address, postal code, email address, phone number, payment account or credit card information.
  • Payment Information. When you place orders, we may collect your payment card information, shipping and billing addresses, and phone numbers.
  • Customer Support. When you engage with our support team and customer support providers, we may collect records, copies of your correspondence (including email addresses), or additional information you choose to share with us.
  • Newsletter Sign-ups. You may choose to provide us your email address if you wish to receive promotional emails from us with news & exclusive offers.
  • Promotional Events. If you choose to participate in a Promotion, we will collect and store the personal information you provide in connection with your participation in the Promotion, which may include, your name, email address, and/or phone number.
  • Web Forms. We may collect your name, email, phone number, and other additional information you choose to provide when you inquire about our products, submit a request, or would like to get in touch with us or our customer support providers for other matters. If you provide contact information, we may contact you to respond to your inquires, to learn about your level of interest in, or satisfaction with our Services.

Information We Automatically Collect. To the extent permitted under the applicable law, we may automatically collect certain type of personal information about you when you interact with the Services.

  • Usage Data. When you browse our Sites, we automatically collect log data such as your web request, Internet Protocol (“IP”) address, browser type, domain names, referring and exit pages and URLs, pages viewed and the order of these page views, the date and time you access our servers, and other diagnostic data.
  • Device Information. When you use your desktop or mobile devices to access our Services, we may be able to identify your device’s unique device identifier, MAC address, operating system, and your mobile device’s advertising ID.
  • Location Information. When you use our Services, we may infer the generic physical location and geographic regions of your device from your Wi-Fi, Bluetooth and other device settings. For example, your IP address may indicate your general geographic region. Upon your permission, we may collect your mobile device’s precise geo-location to find the closest restaurants near you. You may choose not to share your location details with us by adjusting your mobile or desktop device’s location services settings. For instructions on changing the relevant settings, please contact your service provider or device manufacturer.

2. How We Use Your Information & Why

We use information as disclosed and described here.

  • To Provide You With Products And Services. We use your personal information to process your order and provide you with customer support. This includes sending you emails about your account or about your orders.
  • To Provide You with Service-Related Communications. We may use your personal information to communicate with you. We may send you administrative or account-related information to keep you updated about your account and the Services. Such communications may include information about privacy policy and terms updates, security updates, tips or other relevant transaction-related information. Service-related communications are not promotional in nature. You are not able to unsubscribe from such communications, otherwise you may miss important developments relating to your account or the Services.
  • To Respond To Your Requests Or Questions. We collect any information that you provide to us when you contact us. Without your personal information, we cannot respond to you or ensure your continued use and satisfaction of the Services.
  • To Improve Our Products And Services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
  • To Make Our Website, Products, And Services Better. We may process your personal information and derive analytical and statistical data to better understand the way you use and interact with our Services. For instance, analyzing where, on which types of devices and how our Site is used, how many visitors we receive, and where they click on the Site may help us improve our existing Services and to build new Services. Please see our Cookies and Other Similar Tracking Technologies section for more information.
  • For Security Purposes. We may process your personal information to combat spam, malware, malicious activities or security risks; improve and enforce our security measures; and to monitor and verify your identity so that unauthorized users do not gain access to your information.
  • For Marketing Purposes. If you have voluntarily provided your email address, phone number or other electronic addresses to us when subscribing to our marketing communications, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. To learn about your choices for these communications, read the Your Choices & Rights section below.
  • To Facilitate Corporate Acquisitions, Mergers and Transactions. We may process any information regarding your account and your use of our Services as is necessary in the context of corporate acquisitions, mergers or other corporate transactions.
  • To Enforce Compliance with Our Terms, Agreements and Policies. When you access or use our Services, you are bound to our Terms. We may process your personal information when actively monitoring, investigating, preventing and mitigating any alleged or actual prohibited, illicit or illegal activities on our Services. We may also process your personal information to investigate, prevent or mitigate violations of our internal terms, agreements or policies; and enforce our agreements with third parties.
  • To Maintain Legal and Regulatory Compliance. Our Services are subject to certain laws and regulations which may require us to process your personal information. For example, we process your personal information to pay our taxes, to fulfill our business obligations, or as necessary to manage risk as required under applicable law, or to respond to requests by judicial process or governmental agencies.

    With Your Consent. For any other purpose disclosed to you prior to you providing us your personal information or which is reasonably necessary to provide the services or other related services requested, with your permission or upon your direction.

3. Who We Share Your Data With & Why

We may disclose your personal information as described below.

  • Within Our Corporate Organization. We may share some or all of your personal information with our parent company, subsidiaries and corporate affiliates, joint ventures, or other companies under common control with us.
  • With Our Service Providers. For example, we share information with vendors who help us manage our IT infrastructure, fulfill your purchases, analyze data, or process payments. These Service Providers will only have access to the information needed to perform these limited functions on our behalf.
  • With Our Business Partners. This includes a third party who provides an event such as the artist, promoter or team, or sponsors an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications. You should read those polices to learn how they treat your information.
  • With Marketing Partners. Depending on the jurisdiction in which you reside, we may, from time to time, share personal information about you with selected third-party marketing partners that we believe offer products or services that may be of interest to you. If you would like us to stop providing your information to our third-party marketing partners, you may opt-out by emailing us at legal@iconicartistsgroup.com. To learn more about your choices and rights, please review the "Your Rights and Choices" section below.
  • Response to Subpoenas or Court Orders or to Protect Rights and to Comply with Our Policies. We may disclose personal information to government authorities or third parties if: (a) required to do so by law, or in response to law enforcement requests and legal processes, such as a subpoena or court order; (b) comply with requests from auditors, examiners or other regulators; (c) we believe in our sole discretion that disclosure is reasonably necessary to protect against fraud, to protect the property or other rights of us or other users, third parties or the public at large; or (c) we believe that you have abused the Services by using it to attack other systems or to gain unauthorized access to any other system, to engage in spamming or otherwise to violate applicable laws. You should be aware that, following disclosure to any third party, your information may be accessible by others to the extent permitted or required by applicable law.
  • During Business Transfers; Bankruptcy. In the event of a merger, acquisition, bankruptcy or other sale of all or a portion of our assets, any personal information owned or controlled by us may be one of the assets transferred to third parties. We reserve the right, as part of this type of transaction, to transfer or assign personal information and other information we have collected from users of the Services to buyers, service providers, advisors, potential transactional partners or other third parties in connection with the advisors, potential transactional partners or other third parties of a corporate transaction. Other than to the extent ordered by a bankruptcy or other court, the use and disclosure of all transferred user information will be subject to this Privacy Policy. However, any information you submit or that is collected after this type of transfer may be subject to a new privacy policy adopted by the successor entity.
  • With Your Consent. We may share your personal information with other companies if you give us permission or direct us to share your information.

4. Cookies and Other Tracking Technologies

We and our service providers may automatically collect information from you when you use the Site using “cookies” and other similar technologies, such as web beacons (“Tracking Technologies”), to automatically collect information about you when you use the Site and to personalize your experience with our Services. We and third-party businesses on our behalf, may use Tracking Technologies to help us customize your experience and better manage content on our Sites,

Cookies are small amounts of data that are stored within your computer’s Internet browser and that are accessed and recorded by the websites that you visit so that they can recognize the same browser navigating online at a later time. Information that may be collected by cookies when you use the Site may include, without limitation: the pages you visit within the Site; the date and time of your visit to the Site; the amount of time you spend using the Site; the IP address used to connect your computer to the Internet; and/or your computer and connection information such as your browser type and version, operating system and platform.

Generally, we use first-party and third-party cookies for the following purposes: to make our Services function properly; to provide a secure browsing experience during your use of our Services; to collect passive information about your use of our Services; to measure how you interact with our marketing campaigns; to help us improve our Services; and to remember your preferences for your convenience.

We may place cookies from third-party service providers who may use information about your visits to other websites to target advertisements for products and services available from us. We do not control the types of information collected and stored by these third-party cookies. You should check the third-party's website for more information on how they use cookies.

For opting out of cookies, see the “Your Choices & Rights” in Section 5 below.

5. Your Choices & Rights

a. You have certain choices about how we use your information.

  • You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please follow the instructions in any marketing email you get from us. It may take about ten days to process your request. Even if you opt out of getting marketing emails, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.
  • You can control cookies and tracking tools. You have the right to decide whether to accept cookies. If you do not want us to deploy cookies in your browser, you may modify your web browser setting to refuse some or all cookies or to notify you and ask for your permission when a website tries to set a cookie. If you want to learn how to modify your browser settings, please use the “Help,” “Tools” or “Edit” menu in your browser or review the instructions provided by the following browsers: Microsoft Edge, Google Chrome, Mozilla Firefox, Safari Desktop, Safari Mobile; and Android browser. If you block or delete technical and/or function cookies used by our Sites, the Sites may become impossible to browse, certain services or functions of the Sites may become unavailable or other malfunctions may occur. In this case, you may have to modify or manually enter some information or preferences every time you visit the Sites.

    Analytics. We may use third-party service providers to monitor and analyze the use of our Sites, such as Google Analytics. Google Analytics is a web analytics service offered by Google LLC (“Google”) that tracks and reports website traffic. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics, available at: https://tools.google.com/dlpage/gaoptout.

    Managing Interest-Based Advertising. Many advertising companies that collect information for interest-based advertising are members of the Digital Advertising Alliance (DAA) or the Network Advertising Initiative (NAI), both of which maintain websites where people can opt out of interest-based advertising from their members. To opt out of website interest-based advertising provided by each organization’s respective participating companies, visit the DAA’s opt-out portal available at http://optout.aboutads.info/, or visit the NAI’s opt-out portal available at http://optout.networkadvertising.org/?c=1.

b. Your Privacy Rights.

Depending on applicable law where you reside or are located, you may be able to assert certain rights identified below with respect to your personal information. If any of the rights listed below are not provided to you under the law that governs the processing of your personal information, we have absolute discretion in providing you with those rights. Please refer to the “What Rights Apply” section to determine the rights you have in the jurisdiction you reside.

Please note, your rights in relation to your personal information are not absolute. Depending upon the applicable law, access to your rights under the applicable law may be denied: (i) when denial of the request is required or authorized by law; (ii) when granting the request would have a negative impact on another's privacy; (iii) to protect our rights and properties; (iv) where the request is frivolous or vexatious, or for other reasons.

a. Right to Know/Access.
You may have the right to obtain a copy, or a list of categories of the personal information that we hold about you, as well as other supplementary information, such as the purposes of processing, and the entities to whom we disclose your personal information.

b. Right to Correct/Rectification.
You may have the right to correct any of your personal information in our records and systems. You may request us to rectify, correct or update any of your personal information held by us that is inaccurate.

c. Right to Delete/Erasure.
Under certain circumstances, you may have the right to request that we delete the personal information that we hold about you. This right is not absolute, and we may refuse your right to delete if it is reasonably necessary for us to provide a service requested by you; to perform a contract between us; to maintain functionality and ensure security of our systems; to enable solely expected internal uses of your personal information; to exercise a right provided by law; to comply with a legal obligation, or if there are compelling legitimate grounds for keeping your personal information.

d. Right to Portability.
Under certain circumstances, you may have the right to receive personal information we hold about you in a structured, commonly used, and machine-readable format so that you can provide that personal information to another entity.

e. Right Against Discrimination.
You have the right not to be discriminated against for exercising any of the rights described in this section. We will not discriminate against you for exercising your privacy rights.

f. Right to Object to Automated Decision-Making.
You may have the right not to be subject to a decision that is based solely on automated processing (where a decision is taken about you using an electronic system without human involvement) which significantly impacts your rights. No decision will be made by us about you solely on the basis of automated decision making which has a significant impact on you.

g. Right to Appeal.
You may have the right to appeal if we refuse to take action on your rights request. Instructions on how to appeal will be provided to you upon such a denial, but in any event, such instructions will be substantially similar to those provided below for submitting requests.

To determine which rights you have, please refer to the table below that references the rights as described above. U.S. States not listed either do not have a law providing such rights, or it does not apply to our operations.

Jurisdiction Applicable Rights
California Residents (a) Right to Know/Access; (b) Right to Correct/Rectification; (c) Right to Delete/Erasure; (d) Right to Portability; (e) Right Against Discrimination; and (f) Right to Opt-Out of Automated Decision-making or Profiling (upon issuance of regulations by the California Privacy Protection Agency)
Virginia, Colorado & Connecticut Residents (a) Right to Know/Access; (b) Right to Correct/Rectification; (c) Right to Delete/Erasure; (d) Right to Portability; (f) Right to Opt-Out of Automated Decision-making or Profiling; and (g) Right to Appeal
Utah Residents (a) Right to Know/ Access; (c) Right to Delete/Erase; (d) Right to Portability; and (e) Right Against Discrimination

Submitting a Request to Exercise Your Privacy Rights

To assert your privacy rights noted above, please email legal@iconicartistsgroup.com and indicate which rights you would like to exercise. Please note California and Colorado residents may do so up to twice per year per customer. We may charge a reasonable fee for multiple requests in the same 12-month period, as permitted by law.

To protect your privacy, we must be able to verify your identity to confirm that the request came from you before we can process your request to exercise any of the privacy rights that you may be entitled to under the applicable law. We may contact you by phone or e-mail to verify your request. Depending on your request, we will ask for information such as your name, an e-mail address that you have used with WTC, or a phone number you have used with WTC. For certain requests, we may also ask you to provide details about the most recent purchase you made online.

Residents of California, Colorado, and Connecticut may designate an authorized agent to submit a request on your behalf to access or delete your personal information. To do so, you must: (1) provide that authorized agent written and signed permission to submit such request; and (2) verify your own identity directly with us. Please note, we may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf.

c. Your Opt-Out Rights

If you reside in California, Colorado, Connecticut or Virginia, you may have the right to opt-out of certain types of processing for your personal information.

  1. Right to Opt Out of Sale. You may have the right to opt-out of the sale of your personal information. We generally do not sell your personal information for profit, but like many businesses, we use cookies, pixels, and similar technology on our Sites, and we share certain personal information, such as your IP address or device identifiers, to third-party advertisers in order to improve your user experience and to optimize our marketing activities. Under the broad definition of “sell” contained in some jurisdiction’s privacy laws, this could be considered a sale.
  2. Right to Opt Out of Targeted Advertising. You may have the right to opt-out of the sharing of your personal information to third parties for behavioral or cross-contextual advertising purposes. Like many websites, we use cookies, pixels, and similar technology, and we share certain information, such as your IP address or device identifiers, to certain third-party advertisers in order to improve your user experience and to optimize our marketing activities. You have the right to direct us not to share or use your personal information for targeted advertising purposes.

To exercise your right to opt-out of sales and targeted advertising, please click the “Do Not Sell or Share My Personal Information” link in the website footer and submit your request. Please note that you may still receive generalized ads after opting out of targeted advertising.

If you are a resident of California or Colorado, you may also opt-out of sharing and sales by using an opt-out preference signal. The Global Privacy Control signal is currently the only opt-out preference signal we can recognize. You can visit the Global Privacy Control official site at https://globalprivacycontrol.org/#about to learn how to configure your device to send such signals. We will honor and process the opt-out preference signal in a frictionless manner. Please note that the opt-out choice will only apply to your use of our Sites through the current browser or device you are using and only so long as that browser’s cookies are not erased. You will need to submit a separate opt-out of sharing request on each device and browser you use to visit our Sites to completely opt-out using this method. Please note that you may still receive generalized ads after opting out of targeted advertising.

6. Children

Our sites and apps are not intended for children.

Our sites and apps are meant for adults. We do not knowingly collect personal information from children under 18. If you are a parent or legal guardian and think your child under 18 has given us information, you can email us using the contact information detailed below. Please mark your inquiries "Children’s Information Inquiry."

7. Looking After Your Information

We use standard security measures.

We have security measures in place to protect your information. The standard security measures we use will depend on the type of information collected. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. If you think that an unauthorized account has been created using your name, contact us at the address below.

We retain your personal information only as necessary.

We will retain your information for as long as your account is active, as needed to provide you Services or for other purposes stated in this Policy. We will cease to retain your personal information or remove the means by which the personal information can be associated with you as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal information was collected and is no longer necessary for legal or business purposes. If you wish to cancel your account or request that we no longer use your information to provide you services, we may still retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Third Party Links.

We may link to third party sites or services we don't control.

If you click on one of those links, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites. Our site may also serve third-party content that contains their own cookies or tracking technologies

9. California Consumer Privacy Notice

If you are a California resident, this section applies to you in addition to the rest of this Privacy Policy. The California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”) requires us to disclose the following additional information related to our privacy practices.

Personal Information Collected:

  • Names and Aliases
  • Physical Address
  • Phone Number
  • E-Mail Address
  • IP Address
  • Unique Identifiers
  • Interactions with Customer Service
  • Information about transactions made on our services
  • Cookies/Web Beacons - We use tracking tools like browser cookies and web beacons.
  • Device Attributes

We generally do not collect protected classifications about our users, biometric information, professional or employment-related information, or education-related information. For more information about the Personal Information we collect and how we collect it, please refer to Section 1 above.

Personal Information Disclosed for a Business Purpose or Sold/Shared:

Categories of Personal Information Personal Information Disclosed for a Business Purpose Sold/Shared Categories of Third-Party Recipients Retention Standards
Identifiers Names and Aliases X X Business Partners, Service Providers Retained only as long as it is necessary to provide our products and services, keep our systems secure, and maintain necessary business and financial records.
Physical Address X X
Phone Number X X
E-Mail Address X X
IP Address X X Business Partners, Marketing Partners, Service Providers
Unique Identifiers X X
Commercial Information Interactions with Customer Service X Service Providers Retained only as long as it is necessary to provide and improve our products and services, keep our systems secure, and maintain necessary business and financial records.
Information about transactions made on our services X X
Individual’s Preferences and Attributes X X Business Partners, Marketing Partners, Service Providers
Internet/ Electronic Activity Cookies/Web Beacons X X Retained only as long as it is necessary to provide our products and services and keep our systems secure.
Device Attributes X X

Data Retention and Deletion. As noted in the above chart, how long we retain personal information will vary depending on the products or services we provide and our legal obligations under applicable laws. For example, we retain certain purchase information for accounting and tax purposes even after you have deleted your account. Our retention periods are generally informed by three factors: 1) Is this information necessary to provide the product or service? 2) What consent have you provided around our use of this information? and 3) What statutory, contractual, or other legal obligations do we have to retain this information? For more information about the criteria for retaining personal information listed above, please refer to Section 7 above.

Business or Commercial Purposes for Collecting or Selling/Sharing Personal Information:

  • Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytics services, providing storage or similar services;
  • Providing advertising and marketing services;
  • Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance;
  • Helping to ensure security and integrity;
  • Debugging to identify and repair errors that impair existing intended functionality;
  • Short-term, transient use, such as non-personalized advertising shown as part of your current interaction with us;
  • Undertaking internal research for technological development and demonstration; and
  • Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us.

For more information about the purpose of collecting and using the categories of personal information listed above, please refer to Section 3 above.

Third Parties with Whom we Share Personal Information:

  • Business partners (e.g. Analytics companies, promoters, etc.)
  • Marketing Partners (e.g. Marketing companies, advertising partners, etc.)
  • Service providers (e.g. Cloud service providers)

Your Right to Limit Use of Sensitive Information. If you are a California resident, to the extent your sensitive personal information (as that term is defined under the CCPA) is used to infer characteristic about you, you have the right to direct us to stop such processing of your sensitive personal information for such purposes. We do not process any of your sensitive personal information to infer characteristic about you.

“Shine the Light” Law. In addition to the CCPA, California's "Shine the Light" law, Civil Code section 1798.83, requires certain businesses to respond to requests from California residents asking about the businesses' practices related to disclosing personal information to third parties for the third parties' direct marketing purposes. Alternately, such businesses may have in place a policy not to disclose personal information of customers to third parties for the third parties' direct marketing purposes if a California customer has exercised an option to opt out of such information sharing. We have such a policy. If you want to opt out of any such sharing of your information, please contact us using the information below.

Do Not Track. Your browser may allow you to adjust your browser settings so that “do not track” requests are sent to the websites that you visit. However, since uniform standards for “DNT" signals have not been adopted, we do not disable tracking technology that may be active on the Sites in response to any “do not track” requests that we receive from your browser.

10. Contact Us

Please contact us if you have more questions.

If you have any questions about this Policy or other privacy concerns, you can email us at legal@iconicartistsgroup.com or by mail at WTC Merch, LLC, 1100 Glendon Ave, Suite 2000, Los Angeles, CA 90024.