FAQ

🛒 Orders & Shipping

For orders placed from thewutangclan.com/shop prior to 5/30
Please contact support@merchtraffic.com for any issues.

How long does it take for my order to ship?
Please allow up to 2–3 business days for all orders to ship out. Wu-Tang Clan Shop reserves the right to change ship times with written consent at any time.

Do you ship to PO Boxes or military addresses?
No. The Wu-Tang Clan Shop does not ship to PO Boxes or military bases. Orders placed to these addresses will be canceled.

How can I track my order?
You can track your order by visiting the Order Tracking page. Please allow up to 2–3 business days after placing your order for tracking information to become available.

🔁 Returns & Refunds

What is your return policy?

  • Returns must be in original condition, unworn/unused, with original tags and labels.

  • To initiate a domestic return, use our self-serve returns portal. Once accepted, a prepaid return label will be emailed to you (a $10.00 flat-rate shipping fee will be deducted from your refund).

  • International orders: We cannot generate return labels or process exchanges. You must ship returns at your own expense to:

Visionz Designs Inc
WTC Returns
3402 Century Cir
Irving, TX 75062 USA

  • Exchanges: Not available for international orders — you must return your item and place a new order.

  • Customized items and items marked “No Returns” are final sale and cannot be returned. If returned, they will be donated to a charity of our choice.

  • Return requests made after fulfillment but while items are still in transit will be denied.

When will I receive my refund?
Refunds are processed within 7–10 business days to your original form of payment, excluding the processing time needed by your bank or credit card company. Original shipping charges will not be refunded.

🧵 Product & Sizing

Where can I find sizing information?
A detailed size chart is available on the Size Chart page, with measurements for chest and body length across various sizes.

What if I receive a damaged item?
If you receive a damaged item, please email help@wutangclanshop.com with your order number and a description of the issue. Our team will assist you with the next steps.

📞 Contact & Support

How can I contact customer support?
For store or order support: